Customer Success Lead

About Clipster

The role

We have 120+ clients and growing. This is a senior, high-ownership role where you will own the entire client base: their health metrics, their journey, their expansion, and their retention. You'll be the person who looks at the numbers and asks the hard questions — which clients are thriving, which are drifting, why, and what we do about it. Right now, client success is distributed across the team. You'll bring it together, build the function from the ground up, and make it one of the most impactful parts of Clipster.

The mindset we hire for

• Ownership — You own the client base the way a founder owns their company. No one tells you which clients to check on or when. You build the systems, you run the numbers, you act.
• Intensity — You move with urgency. A client that's been quiet for two weeks is a signal, not a coincidence. You're always ahead of the problem.
• Intelligence — You're data-driven without being data-paralyzed. You connect the dots between metrics and actions quickly, and you know which numbers actually matter.
• Ambition — You're not here to manage accounts. You're here to grow them. You think about revenue expansion as much as retention.
• Grit — Client success is rarely glamorous. You do the follow-ups, build the playbooks, and close the loops — even when it's repetitive work.
• Mission Alignment — You care about outcomes for clients, not just satisfaction scores. You want Clipster's clients to win, and you understand that their success is our success.

What you'll work on

• Owning the health of the entire client base — tracking key metrics, identifying risk, and acting on signals early.
• Building and maintaining a clear view of every client's journey: onboarding, activation, usage, and expansion.
• Establishing best practices for client communication — updates, check-ins, reporting cadences.
• Partnering with Campaign Managers to ensure client campaigns run smoothly and deliver results.
• Identifying upsell and expansion opportunities across the existing book of business.
• Building the systems, templates, and playbooks that make client success scalable.
• Feeding client insights back into product and campaign operations to improve the experience.

What we're looking for

• 4+ years of experience in Customer Success, Account Management, or a similar client-facing role.
• Proven track record of owning a client portfolio and growing revenue within it.
• Strong analytical mindset — comfortable with dashboards, health scores, and data-driven decision making.
• Excellent communication skills — you write clearly, run sharp calls, and know how to deliver hard messages.
• Experience building CS processes, playbooks, or infrastructure from scratch or near-scratch.
• Comfortable working async and remotely with a fast-moving team.
• Someone who treats client success as a revenue function, not just a support function.

Bonus points

• Experience at a marketplace, SaaS, or performance marketing platform.
• Background working with brand or agency clients.
• Familiarity with CRM tools and CS platforms (HubSpot, Salesforce, Gainsight, etc.).
• Experience in an early-stage startup where you built the function yourself.

Why Clipster

• Total ownership — No CS org to navigate. You build the function, set the standards, and directly shape how 120+ clients experience Clipster.
• Immediate impact — The role doesn't exist yet. A senior person here has an outsized ROI from day one.
• Remote & async — Work where you are most effective. Core hours: 10am – 2pm UTC+2.
• Zero bureaucracy — We move fast and trust your judgment.

Benefits

Compensation, flexibility, and the kit you need to do your best work — wherever you are.

• Competitive salary and equity

  Compensation that reflects the impact you have, plus equity so you share in what we’re building.

• Flexible time off

  Take the time you need. We trust adults to manage their own energy, not a leave balance.

• Remote-first

  Work from wherever you’re most productive. We gather in person whenever it makes sense.

• $1,000 home office bonus

  A one-time setup stipend to build a workspace you’ll actually want to work from every day.

• Annual education stipend

  Books, courses, conferences — we invest in you sharpening your craft, on us.

Our culture

We've always strived to build a company we enjoy working for. Here's what that means for us:

• High-quality software. Clean code, polished features, software we're proud to ship. Everyone here cares deeply about their work.
• Low hierarchy, high collaboration. Open communication, zero red tape, and easy access to everyone in the team. We support, mentor, and uplift each other.
• Small team, high independence and ownership. 12 people in the tech team, so what you do matters. Lots of space to grow in responsibility and ownership.
• Fully remote, flexible, async. Work when and where you're most effective. Our core hours are 10am - 2pm UTC+2.

Next steps

1. Discovery call — a brief chat with our recruiter.
2. Practical assignment — focused on client health analysis and success strategy.
3. Meet with our COO.
4. Final meet — chat with our Founder and CEO to talk mission and values.