Customer Success Lead

The role

We have 150+ clients and growing. This is a senior, high-ownership role where you'll own the entire client base: their health metrics, their journey, their expansion, and their retention. Right now client success is distributed across the team — you'll bring it together, build the function from the ground up, and make it one of the most impactful parts of Clipster.

What you'll do

• Own the health of the entire client base — track key metrics, identify risk, and act on signals early.
• Build and maintain a clear view of every client's journey: onboarding, activation, usage, and expansion.
• Establish best practices for client communication — updates, check-ins, reporting cadences.
• Partner with Campaign Managers so client campaigns run smoothly and deliver results.
• Identify upsell and expansion opportunities across the existing book of business.
• Build the systems, templates, and playbooks that make client success scalable.
• Feed client insights back into product and campaign operations.

What we're looking for

• 4+ years in Customer Success, Account Management, or a similar client-facing role.
• Proven track record of owning a client portfolio and growing revenue within it.
• Strong analytical mindset — comfortable with dashboards, health scores, and data-driven decisions.
• Excellent communication — you write clearly, run sharp calls, and know how to deliver a hard message.
• Experience building CS processes, playbooks, or infrastructure from scratch or near-scratch.
• Someone who treats client success as a revenue function, not a support function.
• Bonus: a marketplace, SaaS, or performance marketing platform, or experience with brand and agency clients.